Smart Hands & NOC
Rack operations, hardware tasks, troubleshooting. 24x7 coverage with dispatch SLA tiers.
Smart hands support for mission-critical facilities.
- Rack & Hardware: Racking, cabling, fibre patching, port mapping
- Operational Tasks: Drive/RAM/PSU replacement, console access, remote hands
- Troubleshooting: Link verification, loopback testing, diagnostics
- Audit & Compliance: Asset audit, inventory validation
- Dispatch SLA: 15 / 30 / 60 / 120 minutes